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article>div{justify-content:space-between;display:flex}.metricIcon{width:34px;height:34px}.trend{border-radius:12px;height:max-content;padding:4px 6px;font-size:7px;font-style:normal}.trend.up{color:#16875b;background:#eaf8f2}.trend.down{color:#b46d11;background:#fff2df}.metricGrid strong{letter-spacing:-.03em;margin-top:13px;font-size:27px;display:block}.metricGrid p{margin:4px 0;font-size:10px;font-weight:700}.metricGrid small{color:#9a9eaa;font-size:8px}.dashboardGrid{grid-template-columns:1fr 295px;gap:15px;margin-top:15px;display:grid}.queueCard,.teamCard,.activity,.teamTable,.settingsCard{border:1px solid var(--line);background:#fff;border-radius:14px}.queueCard,.teamCard{padding:19px}.cardTitle{justify-content:space-between;align-items:flex-start;margin-bottom:16px;display:flex}.queueList button{text-align:left;background:#fff;border:0;border-top:1px solid #f0f0f3;align-items:center;gap:11px;width:100%;padding:12px 3px;display:flex}.queueList button:hover{background:#faf9ff}.priorityDot{background:#a1a5ae;border-radius:50%;width:7px;height:7px}.priorityDot.hög{background:#eea02b}.priorityDot.akut{background:#eb5c72}.queueList button>div{flex-direction:column;flex:1;display:flex}.queueList button>div span{color:#8c909c;font-size:8px}.queueList button>div strong{margin:3px 0;font-size:10px}.queueList button>div small{color:#999daa;font-size:8px}.queueList button>i{color:#b1b4bd;font-style:normal}.teamCard .cardTitle>span{margin:6px 7px}.teamRow{align-items:center;gap:10px;padding:8px 2px;display:flex}.teamRow>div{flex-direction:column;flex:1;display:flex}.teamRow b{font-size:10px}.teamRow small{color:#9498a4;margin-top:2px;font-size:8px}.teamRow>i{background:#24b876;border-radius:50%;width:6px;height:6px}.pink{background:#f078a0!important}.orange{background:#ee9a4c!important}.purple{background:#7965dc!important}.outline{background:#fff;border:1px solid #dcdee5;border-radius:9px;padding:9px 11px;font-size:9px;font-weight:700}.teamCard .outline{width:100%;margin-top:11px}.activity{margin-top:15px;padding:19px}.activityRow{border-top:1px solid #f0f0f3;align-items:center;gap:11px;padding:11px 2px;display:flex}.activityIcon{border-radius:8px;width:28px;height:28px}.activityRow p{color:#747988;flex:1;margin:0;font-size:9px}.activityRow b,.activityRow strong{color:#383d4d}.activityRow time{color:#a2a5af;font-size:8px}.staffTicketPage{max-width:1500px;margin:auto;padding:27px 32px 60px}.ticketToolbar{justify-content:space-between;align-items:flex-end;margin-bottom:23px;display:flex}.ticketToolbar p{color:#9a9daa;margin:0 0 8px;font-size:9px}.ticketToolbar p button{color:var(--violet);background:0 0;border:0;padding:0}.ticketToolbar h1{margin:0 0 5px;font-size:23px}.ticketToolbar span{color:#9397a3;font-size:9px}.ticketToolbar>div:last-child{gap:9px;display:flex}.resolve{color:#fff;background:#168e61;border:0;border-radius:9px;padding:10px 13px;font-size:9px;font-weight:700}.staffTicketGrid{grid-template-columns:1fr 270px;gap:15px;display:grid}.conversation{border:1px solid var(--line);background:#fff;border-radius:14px;overflow:hidden}.internalSummary{background:#faf9ff;border:1px solid #dcd7ff;border-radius:11px;margin:17px;padding:15px}.internalSummary header{align-items:center;gap:9px;display:flex}.internalSummary header>span{background:var(--violet-soft);width:30px;height:30px;color:var(--violet);border-radius:8px;place-items:center;display:grid}.internalSummary header>div{flex-direction:column;display:flex}.internalSummary header small{color:var(--violet);letter-spacing:.1em;font-size:7px;font-weight:800}.internalSummary header b{margin-top:2px;font-size:10px}.internalSummary header em{color:#17875c;background:#e9f8f1;border-radius:15px;margin-left:auto;padding:5px 7px;font-size:7px;font-style:normal}.internalSummary>p,.internalSummary ul{color:#6f7482;font-size:9px;line-height:1.65}.thread{padding:7px 23px 15px}.msg.staffPlayer>div:last-child,.staffTicketPage .msg.bot>div:last-child{max-width:75%}.staffTicketPage .msg b{margin-bottom:5px;font-size:9px;display:block}.staffTicketPage .msg b small{margin-left:5px;display:inline}.staffPlayer p{background:#edf3ff;border-radius:4px 11px 11px;padding:10px 12px}.systemEvent{text-align:center;color:#9094a0;margin:18px;font-size:8px}.systemEvent span{color:var(--violet);margin-right:5px}.staffReply{border-top:1px solid var(--line);padding:0 17px 15px}.replyTabs{gap:18px;display:flex}.replyTabs button{color:#858997;background:0 0;border:0;padding:12px 0;font-size:9px;position:relative}.replyTabs button.active{color:var(--violet);font-weight:750}.replyTabs button.active:after{content:"";background:var(--violet);height:2px;position:absolute;bottom:0;left:0;right:0}.staffReply textarea{resize:none;border:1px solid #dedfe5;border-radius:9px;width:100%;height:78px;padding:11px;font-size:10px}.staffReply>div:last-child{gap:8px;margin-top:8px;display:flex}.staffReply>div:last-child button{color:#7c8190;background:0 0;border:0;font-size:8px}.staffReply .primary{color:#fff;background:var(--violet);margin-left:auto;padding:9px 12px}.ticketMeta{flex-direction:column;gap:11px;display:flex}.metaCard{border:1px solid var(--line);background:#fff;border-radius:12px;padding:15px}.metaCard h3{margin:0 0 14px;font-size:11px}.metaCard label{color:#8f93a0;margin:10px 0;font-size:8px;display:block}.metaCard select{margin-top:5px;padding:8px;font-size:9px}.playerInfo>div{align-items:center;gap:9px;display:flex}.playerInfo p{flex-direction:column;margin:0;display:flex}.playerInfo b{font-size:10px}.playerInfo small{color:#999daa;margin-top:2px;font-size:8px}.playerInfo dl>div{border-top:1px solid #f0f0f2;justify-content:space-between;padding:9px 0;font-size:8px;display:flex}.playerInfo dt{color:#9599a5}.playerInfo dd{margin:0;font-weight:650}.playerInfo button,.tags button{color:var(--violet);background:0 0;border:0;padding:0;font-size:8px;font-weight:700}.tags{flex-wrap:wrap;gap:5px;display:flex}.tags span{color:#5e4dcc;background:#f0eeff;border-radius:12px;padding:5px 7px;font-size:7px}.teamTable{overflow:hidden}.teamTable>header,.teamTableRow{grid-template-columns:2fr 1.2fr 1fr 1fr 30px;align-items:center;padding:0 19px;display:grid}.teamTable>header{color:#999da8;letter-spacing:.08em;background:#fafafd;height:39px;font-size:7px;font-weight:800}.teamTableRow{border-top:1px solid #f0f0f2;height:57px;font-size:9px}.teamTableRow>span:first-child{align-items:center;gap:9px;display:flex}.teamTableRow .avatar{width:30px;height:30px;font-style:normal;display:grid}.teamTableRow button{color:#8f93a0;background:0 0;border:0}.rolePill{color:#5f50cd;background:#f1efff;border-radius:15px;padding:5px 8px;font-size:7px;font-style:normal}.permissionCards{grid-template-columns:repeat(3,1fr);gap:12px;margin-top:16px;display:grid}.permissionCards article{border:1px solid var(--line);background:#fff;border-radius:12px;align-items:flex-start;gap:10px;padding:16px;display:flex}.permissionCards article>span{background:var(--violet-soft);width:32px;height:32px;color:var(--violet);border-radius:9px;place-items:center;display:grid}.permissionCards article>div{flex:1}.permissionCards b{font-size:10px}.permissionCards p{color:#858995;margin:5px 0 0;font-size:8px;line-height:1.45}.permissionCards strong{color:#8e929e;white-space:nowrap;font-size:7px}.settingsGrid{grid-template-columns:200px minmax(500px,780px);gap:17px;display:grid}.settingsGrid>nav{flex-direction:column;gap:3px;display:flex}.settingsGrid>nav button{text-align:left;color:#777c89;background:0 0;border:0;border-radius:9px;padding:10px 12px;font-size:9px}.settingsGrid>nav button.active{color:#5747c5;background:#ebe8ff;font-weight:750}.settingsCard{padding:22px}.settingTitle{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding-bottom:17px;display:flex}.settingTitle>div{align-items:center;gap:11px;display:flex}.settingTitle h2{margin:0;font-size:15px}.settingTitle p{color:#898d99;margin:4px 0 0;font-size:8px}.toggle input{display:none}.toggle span{background:#d4d6dd;border-radius:20px;width:34px;height:19px;display:block;position:relative}.toggle span:after{content:"";background:#fff;border-radius:50%;width:15px;height:15px;transition:all .2s;position:absolute;top:2px;left:2px}.toggle input:checked+span{background:var(--violet)}.toggle input:checked+span:after{left:17px}.modelStatus{background:#f3faf7;border:1px solid #d7eee3;border-radius:10px;align-items:center;gap:10px;margin:17px 0;padding:12px;display:flex}.modelStatus>i{background:#20ae72;border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 4px #dcf3e8}.modelStatus>div{flex:1}.modelStatus b{font-size:10px}.modelStatus p{color:#718077;margin:2px 0;font-size:8px}.modelStatus>span{color:#148159;font-size:7px;font-weight:800}.settingsCard>label,.twoInputs label{margin:13px 0;font-size:9px}.settingsCard input,.settingsCard textarea,.settingsCard select{padding:9px;font-size:9px}.twoInputs{grid-template-columns:1fr 1fr;gap:11px;display:grid}.guardrails{border:1px solid var(--line);background:#fafafd;border-radius:9px;margin-top:14px;padding:12px}.guardrails h3{margin:0 0 8px;font-size:10px}.guardrails label{color:#696e7b;padding:4px;font-size:8px;display:block}.settingsCard footer{border-top:1px solid var(--line);justify-content:flex-end;align-items:center;gap:14px;margin-top:17px;padding-top:14px;display:flex}.settingsCard footer span{color:#16875b;font-size:8px}.settingsCard footer .primary{padding:10px 13px;font-size:9px}.toast{color:#fff;z-index:100;background:#17162a;border-radius:10px;padding:12px 16px;font-size:10px;animation:.25s toastIn;position:fixed;bottom:24px;right:24px;box-shadow:0 15px 35px #0003}@keyframes toastIn{0%{opacity:0;transform:translateY(10px)}}@media (width<=900px){.playerHeader{gap:20px;padding:0 18px}.playerHeader nav,.online{display:none}.headerRight{gap:6px}.brand{min-width:0}.brand>span:last-child{display:none}.playerMain{padding-top:38px}.newGrid{grid-template-columns:1fr;gap:28px}.ticketGrid,.chatPage{grid-template-columns:1fr}.chatInfo{display:none}.staffShell{grid-template-columns:1fr}.staffSidebar{display:none}.staffMain{grid-column:1}.mobileBrand{background:0 0;border:0;display:block}.staffTop{justify-content:space-between}.staffTop .brand>span:last-child{display:none}.metricGrid{grid-template-columns:1fr 1fr}.dashboardGrid,.staffTicketGrid{grid-template-columns:1fr}.ticketMeta{grid-template-columns:repeat(3,1fr);display:grid}.settingsGrid{grid-template-columns:1fr}.settingsGrid>nav{grid-template-columns:repeat(3,1fr);display:grid}.teamTable{overflow:auto}.teamTable>header,.teamTableRow{min-width:700px}}@media (width<=600px){.playerHeader{height:66px}.discordUser>span:nth-child(2),.discordUser>i{display:none}.playerMain{padding:30px 16px}.welcome{align-items:flex-start;gap:20px}.welcome h1{font-size:27px}.welcome .primary{padding:12px;font-size:0}.welcome .primary span{font-size:20px}.quickHelp{flex-wrap:wrap;align-items:flex-start}.quickHelp button{margin-left:61px}.categoryGrid{grid-template-columns:1fr}.newTicketPage{padding:24px 16px}.chatPage{height:calc(100vh - 66px)}.messages{padding:18px 14px}.msg>div:last-child,.msg.user p{max-width:88%}.summaryCard,.handoff{margin-left:0}.encrypted{display:none}.staffTop{padding:0 16px}.dashboard,.staffTicketPage{padding:25px 15px 50px}.staffHeading{align-items:flex-start;gap:17px}.staffHeading h1{font-size:23px}.staffHeading .primary{padding:11px;font-size:0}.staffHeading .primary span{font-size:14px}.metricGrid{grid-template-columns:1fr}.ticketToolbar{align-items:flex-start;gap:15px}.ticketToolbar>div:last-child{flex-direction:column}.ticketMeta,.permissionCards{grid-template-columns:1fr}.settingsGrid>nav{grid-template-columns:1fr 1fr}.teamTable{margin:0 -5px}.activityRow time{display:none}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}.topAvatar{padding:0;background:0 0!important;border:0!important;width:auto!important;height:auto!important}.dialogBackdrop{-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);z-index:90;background:#12102273;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.portalDialog{background:#fff;border-radius:18px;width:min(430px,100%);padding:27px;animation:.2s dialogIn;position:relative;box-shadow:0 28px 80px #1612354d}.dialogClose{color:#6d7280;background:#f1f1f5;border:0;border-radius:50%;width:29px;height:29px;font-size:18px;position:absolute;top:13px;right:15px}.dialogIcon{border-radius:11px;place-items:center;width:40px;height:40px;margin-bottom:13px;font-weight:800;display:grid}.portalDialog h2{margin:0 0 5px;font-size:20px}.portalDialog>p{color:#818592;margin:0 0 18px;font-size:10px}.dialogSearch{color:#878b98;border:1px solid #dedfe6;border-radius:9px;align-items:center;gap:7px;height:40px;padding:0 11px;display:flex}.dialogSearch input{border:0;outline:0;flex:1;font-size:10px}.helpLinks,.profileMenu,.notificationList{border:1px solid var(--line);border-radius:11px;flex-direction:column;display:flex;overflow:hidden}.helpLinks button,.profileMenu button,.notificationList button{border:0;border-bottom:1px solid var(--line);text-align:left;color:#6c7180;background:#fff;align-items:center;gap:11px;padding:12px;display:flex}.helpLinks button:last-child,.profileMenu button:last-child,.notificationList button:last-child{border-bottom:0}.helpLinks button:hover,.profileMenu button:hover,.notificationList button:hover{background:#faf9ff}.helpLinks button>span{background:var(--violet-soft);width:30px;height:30px;color:var(--violet);border-radius:8px;place-items:center;display:grid}.helpLinks button>div,.notificationList button>span{flex-direction:column;flex:1;display:flex}.helpLinks b,.profileMenu button,.notificationList b{color:#363b4b;font-size:10px}.helpLinks small,.notificationList small{color:#9296a2;margin-top:3px;font-size:8px}.dialogPrimary{width:100%;margin-top:13px}.dialogAvatar{width:48px;height:48px;margin:0 auto 10px;font-size:14px}:is(.portalDialog:has(.dialogAvatar)>h2,.portalDialog:has(.dialogAvatar)>p){text-align:center}.profileMenu button span{margin-left:auto}.notificationList button>i{border-radius:50%;flex:none;width:9px;height:9px}.notificationList time{color:#9a9eaa;font-size:7px}.connectedPill{color:#148159;background:#e8f8f1;border-radius:15px;padding:6px 8px;font-size:7px;font-weight:800}@keyframes dialogIn{0%{opacity:0;transform:translateY(8px)scale(.98)}}.ticketManager{max-width:1600px;margin:auto;padding:30px 30px 55px}.managerHeading{justify-content:space-between;align-items:flex-end;margin-bottom:18px;display:flex}.managerHeading h1{letter-spacing:-.035em;margin:0 0 5px;font-size:28px}.managerHeading>div>p:last-child{color:var(--muted);margin:0;font-size:10px}.managerHeaderActions{gap:8px;display:flex}.queueStats{grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:13px;display:grid}.queueStats button{border:1px solid var(--line);text-align:left;background:#fff;border-radius:12px;grid-template-columns:auto auto 1fr;align-items:center;gap:9px;padding:12px 14px;display:grid}.queueStats button:hover{border-color:#d0c9ff;box-shadow:0 7px 20px #29254a0f}.queueStats span{border-radius:9px;place-items:center;width:31px;height:31px;display:grid}.queueStats strong{font-size:20px}.queueStats small{color:#878b98;font-size:8px}.managerToolbar{border:1px solid var(--line);background:#fff;border-radius:13px 13px 0 0;justify-content:space-between;align-items:center;gap:13px;padding:12px 14px;display:flex}.filterTabs{align-items:center;gap:3px;display:flex;overflow:auto}.filterTabs button{color:#7d8290;white-space:nowrap;background:0 0;border:0;border-radius:8px;padding:8px 9px;font-size:8px}.filterTabs button.active{color:#5c4bc8;background:#efedff;font-weight:750}.filterTabs em{color:#fff;background:#e15c72;border-radius:12px;margin-left:5px;padding:2px 5px;font-style:normal}.searchSort{gap:7px;display:flex}.searchSort label{color:#9498a5;border:1px solid #dfe0e6;border-radius:8px;align-items:center;gap:5px;height:34px;padding:0 9px;display:flex}.searchSort input{border:0;outline:0;width:180px;font-size:8px}.searchSort select{color:#6d7280;background:#fff;border:1px solid #dfe0e6;border-radius:8px;padding:0 8px;font-size:8px}.bulkBar{color:#fff;background:#2e285d;align-items:center;gap:8px;padding:9px 14px;font-size:9px;display:flex}.bulkBar b{margin-right:auto}.bulkBar button{color:#fff;background:#413a73;border:1px solid #5e568e;border-radius:7px;padding:6px 9px;font-size:8px}.managerLayout{grid-template-columns:minmax(570px,1.04fr) minmax(430px,.96fr);align-items:start;display:grid}.managerList{border:1px solid var(--line);background:#fff;border-top:0;min-height:650px}.ticketListHead,.ticketRows article{grid-template-columns:23px minmax(235px,1fr) 105px 118px 65px;align-items:center;gap:9px;display:grid}.ticketListHead{color:#9599a5;letter-spacing:.06em;border-bottom:1px solid var(--line);background:#fafafd;padding:10px 14px;font-size:7px;font-weight:800}.ticketRows article{cursor:pointer;border-bottom:1px solid #f0f0f3;padding:12px 14px;transition:all .15s}.ticketRows article:hover,.ticketRows article.selected{background:#faf9ff}.ticketRows article.selected{box-shadow:inset 3px 0 var(--violet)}.ticketRows input,.ticketListHead input{accent-color:var(--violet)}.rowMain{min-width:0}.rowMain>div{align-items:center;gap:6px;display:flex}.rowMain>div b{font-family:var(--font-mono);color:#686d7c;font-size:8px}.rowMain>strong{white-space:nowrap;text-overflow:ellipsis;margin:4px 0;font-size:9px;display:block;overflow:hidden}.rowMain>small{color:#969aa6;font-size:7px}.priorityBadge{color:#747987;text-transform:uppercase;background:#f1f2f5;border-radius:10px;padding:3px 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